View a transaction
From the main menu select Transactions / Search.
Select the desired search criteria.
Click Search. The results are displayed in a list at the bottom of the screen.
On the right of the list click Transaction Details to view the transaction details.
OR
Double-click on the selected line
Useful tips:
Use the response codes column in the listed results to find out if the transaction was accepted by the DataCandy system. By default, the search results will only show the transactions with response code 1 - Accepted.
To find transactions other than 1 - Accepted, you can enter "%" in the Response Code search field and it will show all transactions of all response codes. This will be useful when trying to location a transaction that generated an error on the terminal or POS!
Transaction Details
All the transaction details are displayed, including items (if supplied by the POS).
To view the card details, click on the Card No. displayed in blue.
You can perform a number of actions from the menu on the left:
Click Search to go back to the search.
Click Response Codes to view all the possible response codes and their meaning.
Click New Adjustment to access the adjustments screen. This will automatically redirect you to the correct screen and prepopulate the card number.
Got questions or need a hand? Just pop into the chat to talk to our team, or shoot us an email at [email protected]—we’re here to help!