This guide provides an overview of how different payment terminals receive updates for the DataCandy application. Updates are either automatically pushed by the provider or require a manual update from the merchant.
Caution
We recommend taking action as soon as possible. Failing to do so will result in your service being interrupted starting April 2025.
Clarification
If you currently use the DataCandy solution on your POS, there is no action needed on your part. This concerns only those merchants using the DataCandy application for payment terminals.
Automatically Updated Devices
These terminals receive updates directly from the provider. If the DataCandy application is not visible by the expected date, contact your provider or DataCandy support.
Chase Canada
Ingenico Tetra Desk 5000 (New Version 5.15)
Ingenico Tetra Move 5000 (New Version 5.15)
Elavon
Ingenico Tetra Desk 5000 (New Version 5.15)
Ingenico Tetra Move 5000 (New Version 5.15)
Global Payments
Ingenico Axium Dx8000 (New Version 4.52)
Ingenico Tetra Desk 5000 (New Version 5.15)
Ingenico Tetra Move 5000 (New Version 5.15)
TD Canada
Ingenico Tetra Desk 5000 (New Version 5.15)
Ingenico Tetra Move 5000 (New Version 5.15)
Manually Updated Devices
These terminals require merchants to perform a manual update through the specified method.
DataCandy Provided Newland SP630 (New Version 4.52)
What You Need to Do:
Print a Configuration Slip: This will include details needed to reinitialize your terminal after the update. See instructions below.
When you are ready to update, restart the terminal to trigger the download of the new application version.
Reconfigure your Wi-Fi settings.
Contact DataCandy Support to reactivate the terminal application using the Initialization Code(Can be found at app.datacandy.com under merchant or by contacting support) and Merchant Password from your configuration slip.
Elavon
Newland N910 (Version 4.52)
Update via POYNT Market Place
Please note:
The device checks for a new version of an app and any other software updates during the maintenance window (which is at night). Some devices have already auto-updated to v42.
If the devices are not kept online and connected to the network during the maintenance window, it will not auto-update the app version.
In this case, the best way would be for the merchant to manually go and check for an update under Settings > Software Updates > Check for Software Update
Fiserv (Clover)
Clover FLEX 1, 2, 3 (Version 4.52)
Update via Clover App Market
Clover Mini 1, 2, 3 (Version 4.52)
Update via Clover App Market
Clover Station Duo, 1, 2 (Version 4.52)
Update via Clover App Market
Global Payment (Verifone models)
VX520 (Rigger IV) (Version 4.52)
Instruction and assistance via Global’s support
VX520 (Version 4.52)
Instruction and assistance via Global’s support
VX820 Duet (Version 4.52)
Instruction and assistance via Global’s support
Ingenico Axium Dx8000 (Version 4.52)
Step 1: Uninstall the Paystone Application - This is done via the TEM command of Global. If old version is there, it will be deleted with a TEM command.
Step 2: Install the DataCandy Application - Once old version is deleted, the TEM will install the new version.
Step 3: Initialize the DataCandy Application
Return to the home screen on the Global DX8000 terminal.
Open the DataCandy application.
The terminal will prompt you for an initialization code and a merchant password.
To obtain these credentials, contact DataCandy Support:
Email: [email protected]
Phone: 1-877-630-0478
While the icon and branding will change, the app's usability and functionality remain the same. Once the initialization code and merchant password are entered, the DataCandy application will be ready for use.
Moneris
Ingenico Axium Dx8000 (Version 4.52)
Step 1: Uninstall the Paystone Application
On the Moneris DX8000 terminal, locate the Paystone application on the home screen.
Press and hold the "Paystone" icon.
Select Uninstall to remove the application.
Step 2: Install the DataCandy Application
Navigate to the Moneris APP Store.
Use the search function to find "DataCandy".
Select Install to download and install the new DataCandy application .
Step 3: Initialize the DataCandy Application
Return to the home screen on the Moneris DX8000 terminal.
Open the DataCandy application.
The terminal will prompt you for an initialization code and a merchant password.
To obtain these credentials, contact DataCandy Support:
Email: [email protected]
Phone: 1-877-630-0478
While the icon and branding will change, the app's usability and functionality remain the same. Once the initialization code and merchant password are entered, the DataCandy application will be ready for use.
Ingenico PAX-A920 (Version 4.52)
Update via Moneris Pax Store
Step 1: Uninstall the Paystone Application
On the Moneris PAX-A920 terminal, locate the Paystone application on the home screen.
Press and hold the "Paystone" icon.
Select Uninstall to remove the application.
Step 2: Install the DataCandy Application
Navigate to the Moneris APP Store.
Use the search function to find "DataCandy".
Select Install to download and install the new DataCandy application .
Step 3: Initialize the DataCandy Application
Return to the home screen on the PAX-A920 terminal.
Open the DataCandy application.
The terminal will prompt you for an initialization code and a merchant password.
To obtain these credentials, contact DataCandy Support:
Email: [email protected]
Phone: 1-877-630-0478
While the icon and branding will change, the app's usability and functionality remain the same. Once the initialization code and merchant password are entered, the DataCandy application will be ready for use.
Ingenico PAX-A920 Pro (Version 4.53)
Update via Moneris Pax Store
Step 1: Uninstall the Paystone Application
On the Moneris PAX-A920 Pro terminal, locate the Paystone application on the home screen.
Press and hold the "Paystone" icon.
Select Uninstall to remove the application.
Step 2: Install the DataCandy Application
Navigate to the Moneris APP Store.
Use the search function to find "DataCandy".
Select Install to download and install the new DataCandy application .
Step 3: Initialize the DataCandy Application
Return to the home screen on the PAX-A920 Pro terminal.
Open the DataCandy application.
The terminal will prompt you for an initialization code and a merchant password.
To obtain these credentials, contact DataCandy Support:
Email: [email protected]
Phone: 1-877-630-0478
While the icon and branding will change, the app's usability and functionality remain the same. Once the initialization code and merchant password are entered, the DataCandy application will be ready for use
Important Notice
The latest versions of our DataCandy application use new URLs and IPs. Please ensure these are added to your whitelist/firewall to allow communication with DataCandy.
URL Production: t.datacandy.com
205.204.86.234 PROD
192.175.99.114 DR
URL Test: t.datacandytest.com
192.175.99.124
If you need assistance or have any questions, please contact our support team at [email protected] or by phone: 1-888-900-9192, Option 4