All clients/merchants using the DataCandy Application on a payment terminal for their Gift and/or Loyalty program, MUST download and install the latest DataCandy terminal application version
Caution
We recommend taking action as soon as possible. Failing to do so will result in your service being interrupted starting April 2025.
Clarification
If you currently use the DataCandy solution on your POS, there is no action needed on your part. This concerns only those merchants using the DataCandy application for payment terminals.
Please check the payment terminal model you have; the below table outlines the version needed as well as the loading method on each supported model.
Supported terminals
Here is the list of supported terminals models and required versions by payment/terminal suppliers:
Acquirer | Manufacturer | Terminal Model | Version DataCandy | Loading Method |
Chase Canada | Ingenico | Tetra Desk 5000 | 5.15 | Chase's Terminal Estate Manager (TEM) Note: available now |
Chase Canada | Ingenico | Tetra Move 5000 | 5.15 | Chase's Terminal Estate Manager (TEM) Note: available now |
DataCandy Standalone | Newland | SP630 | 4.52 | DataCandy's VeriCenter Note: available now |
Elavon | Ingenico | Tetra Desk 5000 | 5.15 | Elavon's Terminal Estate Manager (TEM) Note: available now |
Elavon | Ingenico | Tetra Move 5000 | 5.15 | Elavon's Terminal Estate Manager (TEM) Note: available now |
Elavon | Newland | N910 | 4.52 | POYNT Market Place Note: available now |
Fiserv | Clover | FLEX 1, 2, 3 | 4.52 | Clover App Market Note: available now |
Fiserv | Clover | Mini 1, 2, 3 | 4.52 | Clover App Market Note: available now |
Fiserv | Clover | Station Duo, 1, 2 | 4.52 | Clover App Market Note: available now |
Global Payments | Ingenico | Axium Dx8000 | 4.52 | Global Payment's Terminal Estate Manager (TEM) Note: available now |
Global Payments | Ingenico | Tetra Desk 5000 | 5.15 | Global Payment's Terminal Estate Manager (TEM) Note: available now |
Global Payments | Ingenico | Tetra Move 5000 | 5.15 | Global Payment's Terminal Estate Manager (TEM) Note: available now |
Global Payments | Verifone | VX520 (Rigger IV) | 4.52 | Global Payment's VeriCenter Note: available now |
Global Payments | Verifone | VX520 | 4.52 | Global Payment's VeriCenter Note: available now |
Global Payments | Verifone | VX820 | 4.52 | Global Payment's VeriCenter Note: available now |
Moneris | Ingenico | Axium Dx8000 | 4.52 | Moneris App Store Note: available now |
Moneris | Ingenico | PAX-A920 | 4.53 | Moneris Pax Store Note: available now |
Moneris | Ingenico | PAX-A920 Pro | 4.53 | Moneris Pax Store Note: available now |
Moneris | Verifone | VX520 (PetroTrak) TBD | 4.52 | Moneris' VeriCenter* Note: might not be supported, tbd |
TD Canada | Ingenico | Tetra Desk 5000 | 5.15 | TD's Terminal Estate Manager (TEM) Note: available now |
TD Canada | Ingenico | Tetra Move 5000 | 5.15 | TD's Terminal Estate Manager (TEM) Note: available now |
The latest versions of our DataCandy application, uses new URLs and IPs. Please add them to your whitelist / firewall to allow communication with DataCandy if required.
URL Production: t.datacandy.com
205.204.86.234 PROD
192.175.99.114 DR
URL Test: t.datacandytest.com
192.175.99.124
Non-supported terminal models
If your location uses one of the following terminal models, you need to replace your payment terminal with a supported payment terminal. The following models are no longer supported for use with the DataCandy application for your gift card and/or loyalty programs and service will be disrupted.
Ingenico
IWL220
IWL250
IWL255
IWL250
ICT250
ICT220
Verifone
VX810 Duet
VX675
VX680
Vx520 with Moneris*
Vx520 with Chase
Vx820 with Chase
Vx820 with Fiserv
If you have one of the following terminals, please promptly work with your terminal provider to replace your current terminal with a compatible model before April 2025 to ensure uninterrupted processing.
How to update your application
Find all necessary instructions in this article
If you need assistance or have any questions, please contact our support team at [email protected] or by phone: 1-888-900-9192, Option 4