DataCandy's gift card order module allows you to send one or multiple digital gift cards through the DataCandy backoffice. It also shows all the gift cards purchased through the DataCandy e-gfit site and allows you to track every order placed!
There are 3 types of gift card orders available :
Consumer orders: Gift card purchases done through the DataCandy e-gift site and paid by the customer via their credit card.
Customer service orders: One digital gift card sent to one recipient through the DataCandy backoffice.
Corporate orders: Bulk orders of digital gift cards sent to one or multiple recepients.
Clarification:
Corporate card orders are only available on our DC PRO package. If you are interested in knowing more about this feature, please contact DataCandy.
When sending customer service and corporate card orders, no payement is collected. You must invoice the cards through your usual processes if you wish to receive payement for them.
Search and View a Gift Card Order
From the main menu, select the Cards / Gift Card Order tab
Search for the online gift card order by using the available filters. You may aso select Advanced Search to display additional filters.
Once your filters are completed, click Search.
From the results section, you may find the desired order and, on the top right of the list click Details
OR
Double click on the selected line
This will open the order information page and allow you to view the:
Order type
Status
Card number that was generated.
Sender and Recipient information
Amount
Order Journal
Useful tip:
You may consult the order's journal and logs to find out wether this card has been opened by it's recipient or if it was regifted to another person! This can come in handy when answering customer questions.
Select the appropriate line in the cards list of the details page.
Once the line becomes blue, you are able to click on the Journal button at the top right of the cards box.
In the pop up, navigate to the Logs tab
Resend a Gift Card Order
From the Order details page, select the card you wish to resend.
Once the line is blue, you will be able to click on the Resend button at the top right corner of the cards box.
In the pop up, you may edit the recipient email if required. Then click Send.
The gift card will be automatically sent to the email defined.
Add a Gift Card Order
From the main menu, select the Cards / Gift Card Order tab, then click Add
Select the order type
Customer service orders: One digital gift card sent to one recipient.
Corporate orders: Mulitple digital gift cards sent to one or multiple recipients.
Select the Merchant. This will be the merchant that will be assigned the gift card activation in the reports and the clearinghouse.
Select the card visual you wish to use. You may send regular gift cards or promotional gift cards through by selecting the corresponding visual.
Enter the amount, quantity and personal message (if applicable) of the card you wish to send.
Enter the delivery information.
Customer Service order: You will be able to enter one sender and one recipient for the card.
Corporate order: You will be able to enter one sender and select wether you wish to send all cards to a single recipient or to multiple recipients. If Multiple recipients is selected, you may import a list using the available template or enter the list directly on the screen.
Click Submit. You will need to confirm the send in the pop up.
Once confirmed, your gift card order will be sent.
Clarification:
When sending multiple digital gift cards to one recipient, they will receive an Excel file by email, containing individual links. Each link represent a gift card ready to be shared in the method of their choice.
When sending multiple digital gift cards to mulitple recipients, they will each receive their individual gift card directly in their inbox.
Got questions or need a hand? Just pop into the chat to talk to our team, or shoot us an email at [email protected]—we’re here to help!