You may decide to pass on your monthly program fees onto your merchant or franchisees. We can enable our billing module which will collect the fees every month from each of your locations and send the funds to DataCandy for payment of your platform fees.
Clarification:
The billing and invoicing module is only available on our DC PRO package; additonal fees will apply.
You need to have selected the full clearinghouse option and setup the integration with your bank before you can make use of this feature.
On a monthly basis:
Each or your merchants is debited (the monthly fee amount $) on the 1st of the month.
The funds collected are deposited into your clearinghouse's master account.
Your clearinghouse master account is debited for the total monthly fees due.
The funds are deposited into the Datacandy account, and the payment is completed.
NOTE: You should therefore expect to see an "in and out" in your master account each month, for the same amount. If the credit amount does not match the debited amount due, it is possible that one of your merchants made an error in their bank account OR they did not have the funds in the bank account (NSF). You will need to follow up with your merchant to collect the outstanding fees. Datacandy will always debit the full amount that is due.
Invoices
The invoices are generated at the beginning of each month and contain the details of the monthly fee that runs in the ACH.
Each merchant obtains a monthly invoice which includes tax details and that is visible in the Back Office. These invoices can be visualized online or downloaded in PDF based on the merchant’s needs.
These invoices can be found in the DataCandy database. The merchant will have to navigate to this the Backoffice to consult them.
From the main menu, select Billing/Invoices
The monthly bill will appear
View it online or download a copy in PDF.
Got questions or need a hand? Just pop into the chat to talk to our team, or shoot us an email at [email protected]—we’re here to help!